MUREX SERVICES

A COMMITMENT TO SUCCESSFUL CLIENT TRANSFORMATION

Murex is fully committed to assist clients in their transformation and ensure they make the most out of our enterprise platform.

The high level of complexity resulting from new regulations, and profound market evolution, had led institutions to seek strong commitment from their strategic vendors to support their evolving business models. Our service offering has been designed with this in mind, to take on increased responsibility and help our clients accelerate their transformation. 

We create and maintain all necessary conditions to become long-term partners to our clients in order to achieve those common objectives.

At every stage of the relationship, we dedicate the right mix of highly qualified people, expertise and methodology, from implementation and upgrade to active production support or SaaS services.

Murex worldwide services work as one team to provide uniform working principles and expertise wherever our clients are – the perfect combination of local knowledge backed up by global quality and consistency.

DELIVERY SERVICES

  • Accelerated high quality delivery

    We add value to our clients’ businesses through rapid, high quality implementations where costs and risks are carefully controlled.

    Our knowledgeable and experienced implementation teams are made up of project managers specialized in our domain, business analysts, as well as technical and testing experts, all working hand in hand with our system integration partners.

  • MXpress solutions
    and agile methodology

    Our MXpress pre-packaged solutions are founded on client best practices and designed for fast implementation. They are continuously enriched and validated through new releases.

     

    Our implementation teams use an agile approach, involving business users in the early stages to validate key designs. They pay specific attention to knowledge transfer and testing strategy definition and deployment.

  • Integration partners:
    A cornerstone of our strategy

    We work closely with a network of global and regional integration partners, and constantly invest in these relationships. They provide our clients with easy access to skilled, cost effective teams who are up-to-speed on the latest MX.3 developments and in tune with our methodology. They deliver complementary services for implementation, upgrade or global outsourcing of business or technical functions.

    More

Support and evolution services

  • A signature model

    Our support services model has been carefully designed through years of close relations with our clients. It focuses on bringing continuous value to support our clients’ evolution and is a key pillar of our firm.

     

    This model is simply unique in the industry. An exceptional rate of 98% of satisfied clients (support satisfaction survey conducted in 2013) illustrates our dedication to building long-term, trusted client partnerships.

  • A personalized support focused on quality

    We consider anonymous helpdesks as inadequate in our industry and believe in giving direct access to named specialists.

    Our support team is an extension of our clients’ in-house support, and is responsible for understanding the client context and consequently delivering the appropriate level of response.

    A single team ensures continuity from assistance in implementation through to production support and evolution.

  • Proactive advice

    We also strive to provide a proactive advisory service to help clients evolve quickly while controlling their total cost of ownership.

     

    This may include a specific follow-up around upgrades, the design of testing strategies, or the organization and training of client support team.

SaaS

  • The leading capital markets platform in a box

    Imagine an industry leading trading, risk and processing platform that comes with embedded trade and data connectivity, together with high quality support and application management services focusing on evolution to address changing business and regulatory environments.

     

    This is what our SaaS offering brings to clients.

  • Secure and standardized

    “Murex as a Service” includes production, pre-production, test and disaster recovery environments deployed in remote data centres to comply with world-class business continuity standards.

    While business processes and functions are standardized to an extent necessary to control costs, users have access to enough flexibility to address their specific requirements.

    Our global service level agreements are designed for both buy and sell side institutions.

  • A catalog of high value services

    The following services are delivered through SaaS:

    1. Infrastructure as a Service, including data centre space management, maintenance of application servers, back up and vaulting services, monitoring, business continuity

    2. Deployment, initial configuration and daily monitoring

    3. Full technical and functional off-site support services including market connectivity

    4. On-demand consulting services

Knowledge Transfer

  • Transferring expertise of MX.3

    An enterprise solution such as MX.3 is by design a very complete and powerful tool. The best way to use the system capably and cost effectively to serve business needs is by developing excellent internal understanding and ownership of the platform.

    Murex Training & Exchange of Knowledge’s (MTEK) mission is to continuously equip clients with this competency.

  • Quality learning content

    Our MTEK modules meet the needs of anyone across your organization who works with MX.3. Practical classroom training is augmented by online learning materials such as eLearning modules designed to continually reinforce basic concepts and user case studies. Our learning and knowledge transfer solutions are built and delivered by our specialists to ensure the right level of expertise.

  • Highly flexible delivery

    Flexible face-to-face learning is delivered in any location globally through our virtual network. Our teams ensure that high quality knowledge transfer occurs at the appropriate milestones: the right information, via the right media, at the right time.

    Existing or prospective clients can contact us at mtek-training@murex.com to discuss further.

    Partners can view our services here.

Contact us

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Information Request

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Partnership Opportunity

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Media/Analyst Inquiry

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Other

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The information collected is processed for the sole use of Murex SAS in ad hoc communications and is therefore subject to dispensation no. 7 of the Commission National Informatique et Libertés (or 'CNIL', the French data protection authority). Pursuant to French Act No. 78-17 of 6 January 1978 as amended in 2004 (the French Data Protection Act), you have the right to access and rectify your personal information or data and the right to object to the processing of such data by contacting mkg@murex.com.