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Business Operation

Ref : JRQ$202-16741



Job description

Who We Are:

Murex is a recognized global leader in software development for trading, risk management and processing. Every day banks, asset managers, corporations and utilities, across the world, rely on Murex people and Murex solutions to support their capital markets activities. Our motto “pioneering again” sums it all up: since its creation, Murex has reinvented itself time and again to adapt to capital markets revolutions – each time offering innovative software solutions to the industry.

Over 2000 specialists are located across our 17 offices: Beijing, Beirut, Dubai, Dublin, Hong Kong, London, Luxembourg, Moscow, New York, Paris, Sao Paulo, Santiago, Seoul, Singapore, Sydney, Tokyo, and Toronto.

Role Accountabilities:

CSO (Central Services Office) is a team involved in project activities and in the construction of service activities. CSO also provides support operations on commercial, project time reporting and finance aspects.


  • Participate in the global initiative
  • Ensure processes implemented in ASIA are in-line with global strategy and across regions
  • Project Pipeline & Pre-Sales Governance 
    • Acquire a good and critical visibility on on-going presale activities within CDS(Customer Delivery Services)  pipeline
    • Maintain an up-to-date services pipeline; ensure pipeline information is complete
    • Maintain a project database to allow Business Development and CDS to compare and identify projects with similar criterions
    • Enforcer of the pre-sales protocol & governance
    • Owner of presales guide and of its capitalization


  • Time Tracking, Reporting
    • Follow-up to ensure timely submission of consultant time; reduce delay and modification (for billing and budgeting purposes)
    • Follow-up on time queries; ensure clear and consistent guidelines
    • Improve and streamline project validation; timely amendments of time
    • Provide project managers with monthly validation reports
    • Provide standardised reports for analysis and visibility on invoicing progress; resource repartition in terms of customers, projects and tasks
  • Project Invoicing
    • Ensure timely issue of client invoice (services and expenses, including milestone invoicing); reduce invoicing delay
    • Ensure details of invoice are communicated clearly and accurately to sales admin team
    • Follow-up on invoicing progress; highlight any invoice delay


  • CDS (Customer Delivery Services) Team Budget
    • Participate to the budget review process for CDS activity in collaboration with the Finance Department
    • Work with CDS managers for the follow-up of project budgets
    • Improve the quality of CDS team KPIs, and ensure data consistency
    • Initialize budget and manage (check, record, validate with Senior Project Manager) all baseline changes during the project life cycle.