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User Experience and Satisfaction Program Manager (M/F)

Ref : JRQ$202-16661



Job description

Murex is a recognized global leader in software development for trading, risk management and processing. Every day banks, asset managers, corporations and utilities, across the world, rely on Murex people and Murex solutions to support their capital markets activities. Our motto “pioneering again” sums it all up: since its creation, Murex has reinvented itself time and again to adapt to capital markets revolutions – each time offering innovative software solutions to the industry.

Over 2000 specialists are located across our 17 offices: Beijing, Beirut, Dubai, Dublin, Hong Kong, London, Luxembourg, Moscow, New York, Paris, Sao Paulo, Santiago, Seoul, Singapore, Sydney, Tokyo, and Toronto

What you will do:
The User Experience and Satisfaction Program Manager will lead the department efforts to create an internal brand experience for end users through the provided services across IT and IS domains. The goal of the role will be to guarantee a good experience for the end users through the deployment of changes across the services. The role will accompany key stakeholders, from concept to launch to guarantee the good packaging and deployment of documentation, communication and presentation of the deployed changes. 


Key Responsibilities:

Under IT projects,

  • Work with different stakeholders and product owners to design and brand the offering.
  • Work with communication manager to coordinate launch activities and ensure the good communication
  • Work with product owners to measure adoptions


Under BAU:

  • Brand communications and deployment in user language
  • Prepare and conduct meetings with business regarding current service performance and potential pain points and improvements
  • Evangelize solutions, practices, principles, and patterns. 
  • Work with all departments and teams to define the right actions to ensure brand religion.
  • Collaborate with communication manager, digital transformation manager in terms of delivery of their projects to operations.
  • Prepare and coordinate trainings with different teams based on needs (in tech lounges, bars, events, team spaces, … )
  • Measure and analyze with stakeholders the different surveys, experience, satisfaction and adoption measures.