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SAAS Engineer H/F

Ref : JRQ$202-22540



Job description

Murex is a recognized global leader in software development for trading, risk management and processing. Every day banks, asset managers, corporations and utilities, across the world, rely on Murex people and Murex solutions to support their capital markets activities. Our motto “pioneering again” sums it all up: since its creation, Murex has reinvented itself time and again to adapt to capital markets revolutions – each time offering innovative software solutions to the industry.

Over 2000 specialists are located across our 17 offices: Beijing, Beirut, Dubai, Dublin, Hong Kong, London, Luxembourg, Moscow, New York, Paris, Sao Paulo, Santiago, Seoul, Singapore, Sydney, Tokyo, and Toronto.

Mission / Main Focus


Handles crisis, incident and problem management on the Murex SaaS platform

Ensures incident resolution and fast service restoration

Contributes to the SaaS service and platform’s evolution and enhancement

Acts based on service and business impact

Enforces SaaS requirements and best practices and ensures processes and procedures are appropriately followed and created based on the Murex SaaS and market’s standards

Enriches knowledge base & procedures at the team level


Main activities to be performed


  • High level of understanding of the architecture and technical configuration of the SaaS platform and MX.3 software program.
  • Thorough understanding of the SaaS framework:
    • Maintains an in-depth understanding of the Murex SaaS architecture and interaction between its layers;
    • Contributes to network architecture decisions including close follow-up on connectivity to Murex SaaS clients’ and third-party vendors;
    • Studies and applies the market’s SaaS and security best practices on the platform;
    • Applies Murex best practices on the SaaS environments
    • Helps and train other team members on SaaS technical procedures, plays first level of escalation for SaaS technical issues;
    • Has full technical ownership on his/her scope during client activity and business hours
    • Implements specific tools based on well-defined specifications, and communicate with the Hosting Provider and with internal teams to ensure proper service delivery;
  • Deeper knowledge and ownership of chosen SaaS services, including running and following up on their evolution;
  • Handles Incident, Problem and Crisis management on Murex SaaS technical cases and technical production Incidents, with escalation responsibilities;
  • Identifies impediments and suggest solutions related to daily activities;
  • Builds and continuously develops an internal network, communicates effectively with peers to ensure understanding and constant feedback and visibility on SaaS technical support activity;
  • Listens to clients, seeks to understand their business, monitors client satisfaction and sees it as a priority; invests time and efforts in critical situations;
  • Acts based on the business impact(s) of the Incident on client side;
  • Contributes to the Murex SaaS security framework;
  • Contributes to client RFPs, service sizing & pricing