Infrastructure Architect

Ref : JRQ$-26984

New York


Job description

About Murex:


Murex is a recognized global leader in software development for trading, risk management and processing. Every day banks, asset managers, corporations and utilities, across the world, rely on Murex people and Murex solutions to support their capital markets activities. Our motto “pioneering again” sums it all up: since its creation, Murex has reinvented itself time and again to adapt to capital markets revolutions – each time offering innovative software solutions to the industry.


Over 2200 specialists are located across our 17 offices: Beijing, Beirut, Dubai, Dublin, Hong Kong, London, Luxembourg, Moscow, New York, Paris, Sao Paulo, Santiago, Seoul, Singapore, Sydney, Tokyo, and Toronto.


Why join us:


Murex is the right place for you if you are looking to work alongside other bright and motivated individuals in an environment where collaboration and ownership are highly valued. We believe in empowering our people to take the reigns in tackling challenging opportunities with support and guidance when needed. We also believe in continuous growth of our team and encourage exploration to keep ahead of the fast-paced changes in capital markets and fintech.


Responsibilities will include:


  • Handles incident, problem and crisis management on the Murex SaaS platform (following ITIL) 
  • Contributes to SaaS architecture and service designs on private and public clouds.  
  • Ensures incident resolution, fast service restoration and service KPI calculations  
  • Contributes to the SaaS service and platform’s evolution and enhancement 
  • Acts based on service and business impact 
  • Enforces SaaS requirements and best practices and ensures processes and procedures are appropriately followed based on the Murex SaaS and market’s standards  
  • Enriches knowledge base & procedures at the team level 
  • Building and maintaining a thorough understanding of: The architecture and technical configuration of the SaaS platform and MX.3 software program deployed on public and private cloud, and the SaaS services catalog proposed by Murex to its clients  
  • Maintaining an in-depth understanding of the Murex SaaS architecture and interaction between its layers 
  • Contributing to network architecture decisions including connectivity with Murex SaaS clients’ and third-party vendors 
  • Ensuring proper communication channels with other stakeholders  
  • Understanding and maintaining the SaaS service management framework 
  • Analyzing and applying security best practices on the platform  
  • Maintaining and delivering SaaS security services  
  • Training other team members on SaaS technical procedures, plays first level of escalation for SaaS technical issues 
  • Contributing to the SaaS technical stream for new client implementations  
  • Implementing new SaaS services based on well-defined specifications, while planning and managing external (i.e. Hosting Provider(s)) and internal communications 
  • Building deeper knowledge of chosen SaaS services and contributing to their evolution 
  • Handing Incident, Problem and Crisis management on Murex SaaS technical Incidents, with escalation responsibilities 
  • Identifying service quality related impediments and proposing related solutions  
  • Building and continuously developing an internal network, communicates effectively with peers to ensure understanding and constant feedback and visibility on SaaS technical support activity 
  • Contribute to the evolution of solutions for monitoring and reporting SaaS technical metrics and KPIs 
  • Contributing to the Murex SaaS security framework 
  • Interacts with Clients, Hosting/Cloud Providers and third-party vendors 
  • Interacts with cross-domain internal teams 
  • Works on SaaS client projects with required occasional on-site visits 
  • Follows-up on out-of-hour critical incidents or maintenances  




  • Graduated from an Engineering school or a Master's degree, with interest in technical matters and software integration  
  • Cross-domain technical knowledge is a must including but not limited to: Network connectivity, protocols and security, Linux and Windows server operating systems, information security standards, database administration, public loud architecture & services, and Service management frameworks (ITIL…)  
  • Fluent English and ability to work in an international environment - French or Spanish is a plus  
  • Analytical thinking, curiosity and open-mindedness are mandatory  
  • Excellent communication skills with good analysis and synthesis capabilities 

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