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Software Technical Support Analyst

Ref : JRQ$202-17981



Job description

The Financial Software Industry

Every day, more than 36,000 thousand users in banks, asset managers, corporations and utilities rely on Murex people and Murex solutions to support their capital markets activities across asset classes. For years now, Murex has consistently been recognized as a solid leader in software development for trading, risk management and processing. We have offices in 17 countries and 1800 contributors across the world. Our people are our most important asset. Today and in order to support market needs, we have an opportunity for talented people to join our Operate Team based in London as a Software Technical Support Analyst.


Your Mission

Provide technical support with incident management practices on the Murex platform and Murex production chain while maintaining a high level of quality for both internal and external clients


Your Responsibilities

  • Provide day-to-day technical support while maintaining effective working relationships with internal and external clients
  • Analyze and manage incidents and propose solutions according to the Service Level Agreements (SLAs)
  • Identify underlying root causes for recurring problems to improve the overall service of the team
  • Identify potential technology enhancements to improve the technical support where possible
  • Contribute to the knowledge database build and update
  • Write and update documentation covering technical aspects of the Murex platform delivered to the clients
  • Write troubleshooting procedures “How to’s” and other in depth technical documentation for internal utilization
  • Share knowledge and expertise with team members and coach newcomers to leverage on technical skills
  • Provide technical support to Murex offices as internal clients relying on other technical experts in Murex (System team, development team, architecture…) in order to enable them to focus on their own core business


Your Profile

  • Computer science or Software Engineering Bachelor degree (Master of Science preferred)
  • 1-2 years’ experience in relevant fields above
  • Proficient in Unix Shell scripting, Java, C / C++, SQL and XML
  • DB Skills: SQL (query building and performance analysis), DBA skills for Sybase and Oracle a plus
  • Advanced problem solving and decision making skills
  • Learning agility and ability to work under pressure in a continuously evolving environment
  • Client orientation
  • Cross group collaboration and team work
  • Drive for excellence



  • London City


Your Remuneration Package

  • Between £50k to £55k per year (gross annual salary) excluding allowances


Job Type

  • Full-Time


How to apply

  • Please send your CV to quoting reference STSA-London (JR17981)


    Job description posted on Wednesday 31st October 2018 on “Find a Job” website too


    Completed applications must be submitted by Friday 30th November 2018.