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Front Office Consultant H/F

Ref : JRQ$202-22871

London

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Job description

Murex is a recognized global leader in software development for trading, risk management and processing. Every day banks, asset managers, corporations and utilities, across the world, rely on Murex people and Murex solutions to support their capital markets activities. Our motto “pioneering again” sums it all up: since its creation, Murex has reinvented itself time and again to adapt to capital markets revolutions – each time offering innovative software solutions to the industry.

Over 2200 specialists are located across our 17 offices: Beijing, Beirut, Dubai, Dublin, Hong Kong, London, Luxembourg, Moscow, New York, Paris, Sao Paulo, Santiago, Seoul, Singapore, Sydney, Tokyo, and Toronto.

Missions :

 

Main mission :

You will provide support and delivery services to our clients on her/his expertise domain according to Murex standards (quality and effort)
 
Main activities :

• Provide support services to the clients : follow-up and solving of open cases

• Contribute to the build phases of upgrade, migration or implementation projects as a stream member and participate to the client workshops when needed

• Manage defect correction and  product enhancement

• Conduct trainings, internal to Murex or to clients 

• Contribute  to client assistance on-site

• Start acting as Support Coordinator with guidance 

• Provide internal assistance to more senior profiles for demo / pre-sales preparation

• Work on an internal product evolution stream